Privacy policy

Last Updated: October 29, 2026

RIITEK operates this website and online store, including all related information, content, features, products, and services, to provide customers with a convenient and secure shopping experience (the "Services"). Our store is powered by Shopify, which enables us to offer our products and services online.

This Privacy Policy explains how RIITEK ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website, make a purchase, communicate with us, or otherwise interact with our Services.

We are committed to handling your personal information responsibly and transparently in accordance with applicable data protection laws.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have been informed of the practices described in this policy. Where required by law, we will obtain your consent before processing your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or applicable legal requirements.

Any revisions will be published on this page, along with an updated "Last Updated" date. We encourage you to review this policy periodically to remain informed about how we handle your personal information.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information from various sources depending on how you interact with RIITEK.

We may collect and use your personal information to process purchases, fulfil orders, provide customer support, improve our website, communicate important updates, prevent fraudulent activities, and comply with applicable legal obligations.

Personal Information We Collect

The types of personal information we collect may include:

• Contact Information: Your name, email address, phone number, billing address, and shipping address.
• Order Information: Products purchased, order history, payment confirmations, shipping details, and transaction records.
• Account Information: Login details, account preferences, and other information associated with your customer account.
• Payment Information: Payment-related details processed through authorized payment service providers.
• Customer Support Information: Inquiries, complaints, messages, technical support requests, and communications with our team.
• Return and Refund Information: Product photographs, unboxing videos, product-condition videos, order details, and supporting information submitted for verification.
• Device Information: IP address, browser type, operating system, device identifiers, and technical information.
• Usage Information: Website interactions, pages visited, browsing activity, and information collected through cookies or similar technologies.

Information We Collect Directly From You

We collect personal information when you:

• Place an order through our website.
• Create or manage a customer account.
• Contact our customer support team.
• Request product information or technical assistance.
• Submit a return, refund, replacement, or warranty request.
• Subscribe to promotional communications.
• Submit product reviews, ratings, or feedback.

You may choose not to provide certain information. However, this may limit our ability to process orders, provide support, or fulfil specific requests.

Information We Collect Automatically

When you access our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies.

This information may include your IP address, device details, browser information, website interactions, referring websites, and browsing activity.

We use this information to maintain website functionality, analyze performance, improve user experience, and support security measures.

Information We Obtain From Third Parties

We may receive personal information from third-party service providers that help us operate our business, including Shopify, payment processors, shipping partners, analytics platforms, and customer support providers.

Such information is collected and processed in accordance with applicable legal requirements.

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing Products and Services

We process personal information to confirm orders, process payments, arrange deliveries, manage customer accounts, provide product information, and fulfil purchases.

Customer Support and Communication

We use contact details and customer communications to respond to inquiries, provide technical assistance, resolve complaints, handle compatibility-related questions, and manage warranty or service requests.

Returns, Refunds, and Product Verification

We may process order information, product photographs, unboxing videos, product-condition videos, and other supporting documents to assess return, refund, replacement, or warranty requests.

This information helps us verify reported product conditions, investigate complaints, review requests, and maintain appropriate records.

Customers submitting verification materials may be asked to send them to info@riitek.in.

Return eligibility, approval conditions, pickup arrangements, and refund procedures are governed by our separate Return & Refund Policy and applicable consumer protection laws.

Marketing and Promotional Communications

Where permitted by applicable law, we may use your contact information to share product updates, promotional offers, new launches, and relevant marketing communications.

You may unsubscribe from promotional communications using available opt-out options or by contacting us directly.

Where legally required, we obtain your consent before sending marketing communications.

Website Analytics and Improvement

We may analyze website activity and customer interactions to improve website navigation, product information, performance, and customer experience.

Security and Fraud Prevention

We use relevant information to detect, investigate, and prevent fraudulent transactions, unauthorized activities, security threats, and misuse of our Services.

Legal Compliance

We may process personal information when necessary to comply with applicable laws, regulatory requirements, lawful requests, and legal obligations.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate our online store, remember customer preferences, maintain shopping cart functionality, analyze website traffic, and improve customer experience.

Cookies may also support advertising measurement and personalized content where permitted by applicable law.

Our store is powered by Shopify, which may use cookies and related technologies to provide and improve its services.

For more information, please refer to Shopify's Cookie Policy:

https://www.shopify.com/legal/cookies

You may manage cookies through your browser settings or any available cookie preference controls on our website.

Please note that disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.

How We Disclose Personal Information

We may disclose personal information to trusted third parties when reasonably necessary to provide our Services, operate our business, or comply with legal obligations.

These third parties may include:

• Shopify and Technology Providers: To operate, maintain, and support our online store.
• Payment Service Providers: To process transactions, verify payments, and prevent payment-related fraud.
• Shipping and Logistics Partners: To arrange product deliveries, approved return pickups, and related services.
• Customer Support Providers: To assist with technical support, warranty requests, complaints, and customer communications.
• Analytics and Advertising Partners: To measure website performance and advertising effectiveness, subject to applicable legal requirements.
• Professional Advisers: To obtain legal, accounting, or other professional services when necessary.
• Government and Regulatory Authorities: Where disclosure is required or permitted by applicable law.

We may also disclose information in connection with a lawful business restructuring, merger, acquisition, or transfer of business assets, subject to applicable privacy requirements.

We do not sell customer contact information to third parties for their independent marketing purposes.

Return and Refund Verification Information

RIITEK may collect and review information provided by customers in connection with product-related complaints, returns, refunds, replacements, and warranty requests.

Damaged Products

Customers reporting a damaged product may be required, in accordance with our Return & Refund Policy, to submit an unboxing video and relevant supporting information.

Such information may be used to verify the reported condition, investigate possible shipping damage, and evaluate the request.

Returns Based on Customer Preference

For eligible return requests arising from dissatisfaction, personal preference, or a change of mind, customers may be required to submit a clear product-condition video in accordance with our Return & Refund Policy.

The video may be reviewed to verify the product's physical condition, functionality, original accessories, and any visible signs of damage or mishandling.

Use and Retention of Verification Materials

Submitted videos, photographs, and supporting information will be used for request verification, customer support, dispute resolution, fraud prevention, and applicable legal purposes.

Access to such information will be limited to authorized personnel and relevant service providers where necessary.

Verification materials will be retained only for as long as reasonably necessary for the relevant purpose or as required by law.

Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by RIITEK.

These third parties may collect and process personal information under their own privacy policies.

We are not responsible for the privacy practices of independent third-party websites.

We recommend reviewing the privacy policies of external platforms before providing personal information.

User-Generated Content

Customers may voluntarily submit reviews, ratings, testimonials, photographs, or other content through our website.

Content submitted to publicly accessible sections of our website may be visible to other visitors.

We encourage customers not to include confidential or sensitive personal information in publicly accessible reviews or comments.

We may review or moderate submitted content in accordance with applicable laws and website policies.

Children's Privacy

Our Services are not specifically intended for children.

We do not knowingly collect or process children's personal information without meeting applicable legal requirements, including any required parental or guardian consent.

If a parent or legal guardian believes that a child has provided personal information without the required authorization, they may contact us at info@riitek.in.

We will review the request and take appropriate action in accordance with applicable law.

Security and Retention of Your Information

We implement reasonable technical, organizational, and administrative safeguards to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Access to customer information is restricted where appropriate, and payment transactions are handled through authorized payment service providers.

However, no method of internet transmission or electronic storage can guarantee complete security.

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including:

• Processing and fulfilling customer orders.
• Providing customer support.
• Managing warranty, return, and refund requests.
• Maintaining legally required business records.
• Resolving disputes and preventing fraud.
• Complying with applicable legal obligations.

When personal information is no longer required, we will delete, anonymize, or otherwise securely handle it in accordance with applicable law.

Your Rights and Choices

Depending on applicable data protection laws, you may have certain rights regarding your personal information.

These may include:

• Access: Requesting information about personal data processed by RIITEK.
• Correction: Requesting correction or updating of inaccurate or incomplete information.
• Erasure: Requesting deletion of personal information where legally permitted.
• Withdrawal of Consent: Withdrawing consent for processing activities based on consent.
• Marketing Preferences: Opting out of eligible promotional communications.
• Grievance Redressal: Raising concerns regarding the processing of your personal information.

These rights may be subject to applicable legal conditions and exceptions.

To submit a privacy-related request, please contact info@riitek.in.

We may request reasonable identity verification before processing certain requests.

International Transfers

Some of our service providers, including Shopify and other technology partners, may process or store personal information outside India.

Where personal information is transferred internationally, we will comply with applicable data protection laws and implement appropriate safeguards where required.

Relationship With Shopify

Our online store is hosted and powered by Shopify, which provides the e-commerce infrastructure used to operate our website and deliver our Services.

Shopify may collect and process personal information to support website functionality, transactions, security, analytics, and other platform-related services.

Depending on the processing activity, Shopify may process information on our behalf or for purposes described in its own privacy documentation.

For more information about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy

Privacy Complaints and Grievance Redressal

If you have any questions, complaints, or concerns regarding the collection, use, disclosure, or protection of your personal information, you may contact RIITEK.

Privacy and Grievance Contact

Email: info@riitek.in

We will review privacy-related requests and complaints and respond in accordance with applicable legal requirements.

Where required by law, details of the designated grievance officer or responsible contact will be made available.

Contact Information

For questions regarding this Privacy Policy, personal information, customer privacy rights, or related concerns, please contact:

RIITEK

Business Name: Riitek

Email: info@riitek.in

Customer Support: +91 78230 12394

Website: https://riitek.in/

Business Address:

Shop No. 4, SR: 657
Gangadham Road, Opposite Padmavati Fan
Pune, Maharashtra – 411037
India